Privacy Policy

Effective Date: January 1, 2026

Your information privacy is important to us. We provide this Privacy Policy to explain how we collect, use, protect, and disclose information and data when you use the website on which this policy is posted (“Site”) and related services offered through the Site (“Services”).

BY USING THE SITE OR SERVICES, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

1. Personal Information We Collect

  • Contact Information: your first and last name, mailing address, email address, and phone number.
  • Other identifying information: We may collect other miscellaneous personal information for the purposes of insurance underwriting and related services.

2. How We Use Personal Information

We may use your Personal Information for the following categories of use:

  • Transactional Purposes: To conduct insurance underwriting, claims, and other insurance-related services. We may also use this contact information to communicate with you via phone calls, email, text messaging, and postal service.
  • Analytical Purposes: To analyze preferences, trends, and statistics.
  • Marketing Purposes: To inform you of new products, services, and offers.
  • Maintenance: To handle customer service requests and administer the Site.

3. Privacy Notice Specific to Mobile Messaging

We will only use information you provide when opting into mobile messaging (the “Program”) to transmit your mobile messages and respond to you, if necessary.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE OR OTHERWISE TRANSFER ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY FOR SUCH THIRD PARTY'S MARKETING PURPOSES OR OTHERWISE FOR SUCH THIRD PARTY'S OWN BENEFIT.

SMS content will not be shared with any third party, nor will phone numbers be shared for the purpose of SMS.

4. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: Trusted businesses that perform services on our behalf (hosting, data management) who have agreed to strict security procedures.
  • Legal Compliance: If required by law, court order, or to protect the safety and rights of our company or others.

5. Cookies & Tracking

We may use cookies and similar technologies (like Google Analytics or Session Replay) to analyze usage and improve the Site. You can reset your browser to refuse cookies, though some site features may not function properly.

6. Security

We maintain physical, electronic, and procedural safeguards to help protect your data. However, no data transmission over the Internet can be guaranteed to be 100% secure. You provide information at your own risk.

7. Children's Privacy

The Site is intended for users 18 and older. We do not knowingly collect Personal Information from children under the age of 13.

Accessibility Statement

Pipes Insurance Service is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA standards. These guidelines explain how to make web content more accessible for people with a wide array of disabilities.

Feedback

We welcome your feedback on the accessibility of the Pipes Insurance website. Please let us know if you encounter accessibility barriers:

  • Phone: (330) 339-6413
  • Email: info@pipesins.com
  • Postal Address: 442 West High Ave, New Philadelphia, OH 44663

Contact Us

If you have any questions regarding this Privacy Policy or our practices, please contact us at:

Pipes Insurance Service, Ltd.
442 West High Ave
New Philadelphia, OH 44663
(330) 339-6413