Service Will Always Be
In Our Name.
For over 50 years, we've lived by one purpose: to elevate others by serving.
Why "Service" is in Our Name
"In the early 80s, we debated shortening our name to just 'Pipes Insurance.' Joyce Pipes wouldn't have it. She insisted that Service remain, reminding us that while we sell insurance, our true business is serving people.
For our family, this work has always been a way to honor God by caring for our neighbors. That legacy continues to be our heartbeat today."
Our Core Values
Serve
with
Excellence
Do the
Right
Thing
Take
Accountability
Pursue
Growth
Be a
Team
Player
The Team
The Pipes Standard
How we've done business since day one.
Creative Solutions
We don't just pull a quote off the shelf. We build custom strategies that fit your specific goals.
Full Transparency
We tell the truth, even if it means telling you not to buy a policy. No fine print surprises.
Clear Expectations
No ghosting. No guessing. Just clear answers, returned calls, and promises we actually keep.
How We Got Here
"Happiness is Insurance"
The Humble Start
Paul and Joyce Pipes opened the doors in New Philadelphia with a simple mission: serving neighbors.
The Front Porch HQ
Home Sweet Office
We operated out of this converted house for years. Clients weren't just accounts; they were neighbors.
Gen 2 Arrives
Scott Joins the Team
Scott Pipes joined to launch the Life & Health division, bringing new energy to the family business.
Big Hair, Big Dreams
Growing Up
Rick Pipes moved back home. The team grew, and we officially incorporated as 'Pipes Insurance Service, LTD.'
A New Home on High
Expanding Our Reach
We remodeled our headquarters on West High Ave, giving us the space to better serve our growing community.
50 Years Strong
Generational Service
Now owned by Scott, Rick, Chris Pipes, and Will McEwan, the heart of our agency remains exactly where Paul left it.
The Team Today
Our Greatest Asset
Our team has grown to over 20 employees, all dedicated to the same mission: elevating you.
Life at Pipes
Work hard. Play hard. Serve together.
Community Impact
Focus & Fun
Team Outings
Service Over Sales. Always.
We believe business is a vehicle for good. That belief drives our Service Model. While most of the industry is driven by the "sale," we are motivated by the relationship.
Our advisors aren't commission-hunters; they are salaried agents rewarded for retention and client satisfaction. This ensures you get unbiased advice, not just a sales pitch. We love partnering with leaders who want to succeed so they can give back. And when values align, business gets fun.
The Service Model
Salaried agents focused on your care, not their commission.
The 10% Pledge
We donate 10% of our success back to local non-profits.